01 Who We Are
This Privacy Policy applies to the Bet Ji platform, accessible at betji.wine ("the Platform"). When we say "Bet Ji", "we", "us" or "our" in this document, we are referring to the operator of the Platform responsible for your personal data.
Bet Ji is a sports betting, live casino and online gaming platform serving users in Pakistan. We take our data protection responsibilities seriously and this Policy sets out exactly how we fulfil them.
If you have any questions about this Policy or about how we handle your data, you can reach us at any time at support@betji.wine.
02 What Personal Data We Collect
Bet Ji collects the following categories of personal data from users:
- Identity data: Your full name, date of birth and a copy of identity documents where verification is required.
- Contact data: Your email address, Pakistani mobile number and, where provided, a postal address.
- Account data: Your username, password (stored in hashed form only), account preferences and communication history with our support team.
- Transaction data: Records of all deposits, withdrawals, bets placed and winnings received through your Bet Ji account.
- Device and technical data: Your IP address, browser type and version, device type, operating system, and general geographic location derived from your IP address.
- Usage data: Information about how you navigate and use the Platform — which pages you visit, which games you open, how long you spend on each section.
- Communications data: Any messages you send to our support team, including email content and live chat transcripts.
Bet Ji does not collect or process any sensitive personal data such as biometric data, health information, religious beliefs or political opinions.
03 How We Collect Your Data
We collect personal data through the following means:
- Direct registration: When you create your Bet Ji account, you provide us with your name, email address and mobile number.
- Account usage: As you use the Platform — placing bets, playing casino games, making deposits and withdrawals — we record transaction and activity data automatically.
- Identity verification: When you complete account verification, you provide documents such as a CNIC copy or other acceptable identification. This data is used solely for verification purposes.
- Cookies and similar technologies: Our Platform uses cookies to collect technical and usage data automatically when you visit. Full details are in the Cookies section of this Policy.
- Customer support interactions: When you contact our support team by email or chat, we collect and store the content of those communications.
04 Why We Use Your Personal Data
Bet Ji uses your personal data for the following specific purposes:
- To create and manage your account on the Platform.
- To process your deposits and withdrawals securely and accurately.
- To verify your identity and age in compliance with our responsible gaming and anti-fraud obligations.
- To settle your bets and casino game results correctly.
- To provide customer support when you contact us with a query or issue.
- To detect and prevent fraud, money laundering, multiple account abuse and other prohibited conduct.
- To send you important account-related communications — such as deposit confirmations, withdrawal notifications and security alerts.
- To send you promotional communications, but only if you have opted in to receive them. You can opt out at any time.
- To analyse Platform usage patterns and improve the Bet Ji user experience over time.
- To comply with any legal obligations that apply to us as a platform operator.
We do not use your data for any purpose beyond those listed above. If we need to use your data for a new purpose, we will update this Policy and notify you before doing so.
05 Who We Share Your Data With
Bet Ji does not sell your personal data to any third party. We share data only in the following limited and necessary circumstances:
- Payment processors: When you make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card providers, the relevant transaction data is shared with the payment processor to complete the transaction.
- Identity verification services: Where required to verify your identity, we may share document data with a third-party verification provider. These providers are contractually bound to handle data securely and use it solely for verification.
- Technical service providers: We work with trusted technology partners who help us operate the Platform — such as hosting providers and analytics tools. These partners access only the data they need for their specific function and are subject to strict data protection agreements.
- Legal and regulatory requirements: We may be required by law or regulation to disclose certain user data to relevant authorities. Where possible, we will notify you of such requirements unless prohibited from doing so by law.
Any third party that receives your data from Bet Ji is required by contract to protect it with the same level of care that we apply ourselves. We do not work with partners who have weak data protection practices.
06 Payment Data and Financial Information
Handling financial data requires extra care, and Bet Ji treats it accordingly. When you make a deposit or withdrawal, the following applies:
- Card details — such as your Visa or Mastercard number — are processed directly by our certified payment gateway. Bet Ji does not store your full card number on our servers at any point.
- Mobile wallet account numbers (Easypaisa, JazzCash, NayaPay, SadaPay) associated with your transactions are retained only to facilitate withdrawals and to comply with anti-money laundering record-keeping obligations.
- All payment data is transmitted over encrypted connections. We use industry-standard security protocols for every financial transaction.
- We require that the payment account used for deposits is registered in your own name. This policy exists to protect both you and the integrity of the Platform.
Transaction records are retained for the period required by applicable financial regulations. After this period, records that are no longer required are securely deleted.
07 Cookies and Tracking Technologies
Bet Ji uses cookies — small text files stored in your browser — to make the Platform work properly and to help us understand how users interact with it. Here is a breakdown of the types of cookies we use:
| Cookie Type |
Purpose |
Can Be Disabled? |
| Essential |
Keep you logged in, maintain your session and enable core Platform functions |
No — required for the Platform to work |
| Analytics |
Help us understand which pages and features are most used, so we can improve the experience |
Yes — via browser settings |
| Preference |
Remember your language preferences, display settings and game preferences |
Yes — but some features may not work optimally |
We do not use third-party advertising cookies. Bet Ji does not participate in cross-site tracking or sell cookie data to advertising networks. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies will affect your ability to use the Platform.
08 How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a reasonable period after account closure, as required by our legal and regulatory obligations. Specifically:
- Account data: Retained for the duration of your account and for up to five years after closure, to comply with anti-money laundering regulations.
- Transaction data: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
- Identity verification documents: Retained for the period required by our regulatory obligations, after which they are securely destroyed.
- Support communications: Retained for up to two years from the date of the last communication, unless a longer retention period is required for ongoing dispute resolution.
- Marketing preferences: Retained until you unsubscribe or withdraw consent, after which they are updated immediately.
When data is no longer required for any legitimate purpose, Bet Ji permanently and securely deletes it.
09 Your Rights Over Your Personal Data
You have the following rights in relation to the personal data that Bet Ji holds about you:
- Right of access: You can request a copy of all personal data we hold about you. We will respond within a reasonable timeframe.
- Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly in your account settings, or contact us for changes that require our assistance.
- Right to erasure: You can request that we delete your personal data. Note that where legal or regulatory obligations require us to retain certain data, we may not be able to delete it in full — but we will delete everything we are not legally required to keep.
- Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved.
- Right to withdraw consent: Where we have asked for your consent to use your data — such as for marketing communications — you can withdraw that consent at any time.
- Right to data portability: You can request that we provide your personal data in a structured, commonly used format so you can transfer it elsewhere.
To exercise any of these rights, contact us at support@betji.wine. We will acknowledge your request promptly and respond within a reasonable period.
10 How We Keep Your Data Secure
Data security at Bet Ji is not an afterthought — it is built into how the Platform operates at every level. The technical and organisational measures we have in place include:
- All data transmitted between your device and the Platform is protected using TLS (Transport Layer Security) encryption.
- Passwords are stored using strong, one-way hashing algorithms. We cannot retrieve your password — only reset it.
- Access to personal data within our team is restricted on a strict need-to-know basis. Not every team member can access all data.
- Our systems are regularly monitored for security vulnerabilities and unusual activity.
- In the event of a data breach that affects your personal data, we will notify you promptly and take immediate steps to contain and remediate the situation.
While we take every reasonable precaution, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your Bet Ji account and to contact us immediately if you suspect any unauthorised access.
11 Children's Privacy
Bet Ji is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has created an account or provided personal data to us, please contact us immediately at support@betji.wine and we will take prompt action to close the account and delete the associated data.
Age verification is a mandatory step in our registration process for this reason. We take our responsibility to prevent underage gambling seriously and our privacy practices reflect that commitment.
12 Third-Party Links
The Bet Ji Platform does not contain links to third-party websites outside of the payment processing flow described in this Policy. If at any time such links are added to the Platform, this Policy will be updated to reflect that, and we will note that third-party websites operate under their own privacy policies for which Bet Ji is not responsible.
13 Changes to This Privacy Policy
Bet Ji reserves the right to update this Privacy Policy from time to time. When meaningful changes are made, we will inform registered users by email and display a notice on the Platform before the changes take effect.
The "Last Updated" date at the top of this page reflects the most recent revision. We recommend revisiting this Policy periodically to stay informed about how your data is being handled. Your continued use of Bet Ji after any updates constitutes acceptance of the revised Policy.
14 Contact Us and Complaints
If you have any questions, concerns or complaints about this Privacy Policy or about how Bet Ji handles your personal data, please contact us:
We take all privacy-related queries and complaints seriously and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
For data access requests, data deletion requests or any other exercise of your data rights, please email us with "Privacy Request" in the subject line so we can prioritise your message.
